Skip to content Skip to footer
Privacy Policy - Direct Services and Solutions

Privacy Policy

How we protect and manage your personal information

Information We Collect

We collect various types of information to provide and improve our propane coordination services:

Personal Information
  • Name and contact details
  • Phone number and email address
  • Service location address
  • Tank details and specifications
  • Vendor history and preferences
Service Data
  • Tank monitoring data
  • Inspection results and reports
  • Scheduling and delivery information
  • Communication logs and correspondence
  • Payment and billing information
Technical Data
  • IP address and browser type
  • Cookie data and preferences
  • Website usage analytics
  • Device information
  • Connection data

How We Use Your Information

Your information helps us provide exceptional propane coordination services:

Service Coordination
  • Coordinate propane deliveries
  • Schedule safety inspections
  • Manage service appointments
  • Activate monitoring devices
  • Track tank levels and usage
Business Operations
  • Process payments and invoices
  • Provide customer support
  • Send service notifications
  • Improve website performance
  • Enhance user experience
We Never Sell Your Data

Your personal information is never sold to third parties. We only share data with essential service providers who help us deliver our coordination services, and they are contractually obligated to protect your information.

Information Sharing

We share information only when necessary to provide our services:

Propane Vendors

For delivery coordination, scheduling, and service fulfillment

Certified Technicians

For safety inspections, maintenance, and equipment installation

Monitoring Providers

For tank monitoring system activation and data collection

Essential Partners

Payment processors and technical support providers

Partner Security Requirements

All partners and service providers are required to maintain appropriate security measures and confidentiality agreements to protect your information.

Your Rights & Choices

You have control over your personal information:

  • Data Access: Request a copy of your personal data at any time
  • Corrections: Request corrections to inaccurate or incomplete information
  • Deletion: Request deletion of your data, subject to legal requirements
  • Opt-Out: Unsubscribe from promotional and marketing messages
  • Preferences: Manage cookie preferences and tracking settings

Security & Policy Updates

Data Security
  • Encrypted data storage
  • Secure server infrastructure
  • Restricted-access systems
  • Regular security audits
  • Employee confidentiality training
Cookies & Tracking

We use cookies for website personalization, analytics, and performance improvement. You can manage cookie preferences through your browser settings.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices, services, or legal requirements. Updated versions will be posted on our website with the effective date clearly indicated.

Questions About Your Privacy?

Contact our privacy team for any questions or to exercise your rights

privacy@directservicessolutions.com